If you require urgent support, please follow the steps below to contact us. Please keep in mind that we will do our best to get back to you as soon as possible.
If you are able to submit a ticket, please do so with the title including "URGENT" as the first portion of text. This triggers automations to alert us to an urgent request.
If you are not able to submit a ticket, please call us at 1-866-351-8875 and say "Urgent" or dial 6. You will then be directed to the person that is on-call. If they are not able to take your call, please leave a message and they will get back to you as soon as they are able.
We strive to return urgent requests as soon as possible.
Once you have submitted an urgent request, either by phone or ticket, please wait for us to get back to you. Opening additional requests or calling multiple times will not speed up the process.